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Kenzo R.

Contributor Level

Total Points
86

1 Review by Kenzo

  • Spectrum

11/24/17

Im a new customer my service was installed on 11/17/17 agent told me my bill would be $127 and that I would receive the first bill in 2 weeks. No mention of any one time installation fee of $44.98
Today is 11/24/17 and I receive a bill for $174.07, due tomorrow 11/25/17 already even though I was told that it would come in the mail after 2weeks. I also see that I have a Home phone service, spectrum voice $29.99, never requested any home phone service nor was it mentioned to me during the phone conversation. I dont need it never asked for it. First day of installation the cable box wasnt functioning well and I had to wait for the technician to come the next day to swap it and thats fine I can live with that but dont make me pay for something that I wasnt made aware of and add services that I didnt request. Im sorry this isnt fair or acceptable. I dont deserve to be going through all this trouble already. I would like a call back and this issue resolved right away.
The technician who came to do the installation seemed to be in a hurry, didnt care to explain anything to me, left everything off then after he left I realized the cable box was faulty then they had to come the next day to exchange it. And now I have this issue with the bill and phone service I never requested or made aware of. Just terrible & frustrating!

Kenzo Has Earned 6 Votes

Kenzo R.'s review of spectrum.com earned 6 Very Helpful votes

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