Kenya P.

Unimaginable that this is even a licensed operating entity! My best friend booked our tickets with her credit card and got an email 20+ hours after the fact indicating that the purchase could not be completed. She contacted her credit company who confirmed that there was no problem with her card or the ability for the payment to process. I then encountered the same exact problem and, again, my credit company confirmed there was no problem and that, in fact, they had not even attempted to charge my card. I then tried with my American Express. I received an email indicating that I would need to give approval to AE and to reply to let them know to go ahead with the payment.
Upon replying to the email with the confirmation from AE, the email bounced back that this is a NO-Reply email acct. Opodo's email does not include any other email address, only a UK number.
Thus, I called them and asked that they call me back as it was international. The lady, who refused to give her name, indicated "that is not part of our procedure." She then indicated that the price had now gone up, would I agree. Fine, since I was now paying for an international call. When she ran my card she indicated that it was declined.
I asked to speak with a Supervisor/Line Manager, same response "that is not part of our procedure." She indicated that there were no supervisors on the floor, she could not transfer me to one, nor could I leave my name and number to have a call back.; thus, no way to speak to a manager. She indicated that I should call AE again and then call back but, of course, the price would most likely be higher as they could not guarantee any booking for any time.
I contacted AE again and they indirectly indicated they have many problems with this company.
Never will we even consider trying to book with this company. If there were to be a problem with any part of your booking you will NEVER get a response, solution or avenue to assist with your concern, delay, complaint, etc. BEWARE