ken w.

I was a Draft King user for many years. I did enjoy the site. Customer service was always questionable. This was my last straw.
I received a notice when I logged in to verify my identity, which I did. OK there being safe especially since they been hacked in the past. My account was still locked, I e mailed customer service who responded with what looked like a pre written self gaming guideline according to there questionable gambling protocols.
Where did this come from? I responded that I only do daily fantasy football and I have over $1700 in my account which I ve been using to enter my contests the last 2 years,this was from winnings from contests that I had entered. I continued to egt the exact same guidelines from different customer service reps for the next 3 day
Keep in mind I had entered a few contests on that Sunday and I was unable to even look at them. I sent over ten e mails trying to get an explanation or have someone to call me but just got the same response. It was like no one was even reading the emails.
After not getting any headway I was able to withdraw my funds, quite easily too. I was never able to unlock my account and requested my account be closed. Got a reply that they were sorry to see me go LOL You would think if someone was pulling there money out and closing there account there would be a concern/question?
The bottom line DK makes a hell of a lot of money. Do the math on how much they make per contest. They really don't care that they lose me.
Here is a lesson for all who read this. Do not judge a company by how things go when everything goes according to plan. Judge company on what they do when things don't go according to plan. (Attn on line travel sites)

I posted this because it seems the last few posts were a little old and I wish to update. I too joined Heatusa on behalf of recommendations from my fellow union members. I could bore you with my experiences, but the bottom line is this. These so called savings are a ripoff. I too was also charged way over the market price, so much that I could of paid for 2 service contracts a year if I bought oil from the same company as some consumer with out any "Heatusa benefits". I brought this scam to the attention of my union brothers and sisters and after their own research, (There are different companies depending where you live) they immediately cancelled their contracts. My current oil company will not even use HeatUSA, why? " We don't want to rip off our customers" Yes that's a quote.