Ken S.

Beware of this company. They have poor customer service and I suspect them of using deceptive practices. I ordered a Sony brand camera battery and battery charger from them. Shortly afterward I received a phone call and was told that both were on backorder and that they were willing to substitute higher-rated equivalents for the same price. I accepted the substitution because I wanted them to arrive before we left on a 3-week trip.
The substitute battery from Bower did not perform well, holding enough charge for only about 20 photos without flash. After we returned from the trip, I emailed *******@theestoreonline.com as directed on the invoice and got a response that I should call Customer Service. I called and asked if I could return the Bower battery and have it replaced by the Sony battery I initially ordered. The woman, who never identified herself, said the Sony battery was on backorder (again/still?) and that if I thought the Bower battery was defective, I should contact the manufacturer. When I said that I didn't know how to contact the manufacturer, she replied "Google it!" That's their wonderful Customer Service!

The reason I also suspect them of deception is because their website lists the Sony battery as in stock and ships in 1 to 2 business days, even though I was told both when I ordered it and today that it's on backorder. The Bower battery isn't listed in their catalog. It sure smells to me like the old bait-and-switch routine.