For a year I've received numerous emails to take a survey for Pei Wei. Every time I click on the link and I get an error message. I finally decided to investigate, and found that there was a "." (dot) missing in the SurveyMonkey link. So I added the dot and, voila, it worked great.
Here's the problem: I notified SurveyMonkey and their response was that this was Pei Wei's problem and there was nothing they would do about it on their own. I'm not making this up.
The reason we hire experts in their field is because they're supposed to know what their doing and because this is not our expertise. I would think that SurveyMonkey would be eager to find out that their customer (Pei Wei) has probably not been getting their money's worth of surveys and that they would be eager to make sure it was corrected. After all, all SurveyMonkey has to do is add one dot to the URL.
I'd never use SurveyMonkey.