Kenny J.

This is the worst customer service ever. After spending $1700 on these aligners they never showed up at my door. I called them and they were suppose to send another set. I was told they would ship out in 10 days. I waited nearly three weeks and NOTHING. I decided to cancel. A chick name Yasmine "account manager" was suppose to cancel this. I have been calling her for the last two weeks. She does NOT return calls. In addition the number that they gave me was not a real number. It is only a voicemail. I am now fighting with them to get a refund. I contacted my credit card company and next will be legal action against them.

UPDATE August 1,2019
Smiledirectclub is now trying to force me to sign a waiver in order for me to get my money back. The waiver forces me to not mention this in anyway publicly (like I am doing now). They are trying to take away my rights to free speech and press. Here is what a section of their contract says;

"Releasor covenants and agrees that he/she shall keep strictly confidential and shall not make public, disseminate, release or otherwise reference, allude to, suggest to any person, agency or other entity, including but not limited to media or press, in any manner whatsoever".

I WILL NOT BE FORCED TO GIVE UP MY RIGHTS AS A HUMAN, AN AMERICAN, OR CUSTOMER. In this country people get paid millions of dollars in order to uphold this type of gag agreement. I am not getting ONE RED CENT! This is MY MONEY right from the beginning.

Smiledirectclub YOU WILL NOT STRONG ARM ME INTO ANY SUCH AGREEMENT. This agreement is an insult and I will support any public entity that wants to report this story!

I paid glassesusa over $60 for simple reading glasses on the premise that they would last for several years. I also paid for the protection coating and the uv protective coating. I rarely use these glasses and they rarely have left the case. I have noticed that these glasses have acquired several scratches on the lens where they come in contact with the inner lining of the glassesusa supplied case. I have reached out to them to get them fixed/corrected. They brushed me off stating that they are out of warranty. If the glasses are almost never used and the coatings (an additional cost for each) was applied shouldn't these glasses be at least protected from the inside of the case?! I will never buy from them again. I expected that the exorbitant cost for simple 1.5 reading glasses would suffice for better service and at least a quality pair of glasses.