Ordered a baby photo engraved block for Christmas and was told I would receive it 12-17-19. Was sent two emails stating it would arrive on time. Got it 20 days later. Tried emailing 4 times with no reply. Their site says if you are dissatisfied let them know and they will make it right. NO WAY. They don't care enough to answer emails or to even call to see what happened. STAY AWAY UNLESS YOU CAN WAIT A MONTH OR MORE FOR YOUE ORDER I was a repeat customer till NOW