ASDA Are we really better off?
In my prolonged experience with ASDA Customer Services, the answer to this question is an unhesitant and resounding NO.
To shorten a long and convoluted story, I received the delivery for an order (Order No: 14630751543) I placed online on the 23rd of January. I was recovering from a back injury at the time, and the gentleman who delivered the order was kind enough to carry it into my kitchen for me. After I received the paperwork and he had left, I began checking the contents of my order against the paperwork, and was shocked and dismayed to find that about HALF the items had been left out of the order, items which I had still been charged for... And, even more horrifying, the amount charged on the paperwork does NOT correspond to the amount that ASDA had debited from my bank account.
I have now made FIVE unanswered and totally ignored phone calls to ASDA regarding this. Each time I hear promises and promises from the charming, yet totally moronic, Customer Service Advisors who assure me that a manager will ring me back, and then attempt to pacify me with more promises of compensation in the form of e-vouchers the voucher will show up automatically on your account. Well, the e-vouchers are yet to appear, and, surprise, surprise, I am still waiting. It is now almost three months since this happened, and I am now not very optimistic that I will ever get a reply. I have NEVER in my life encountered such a useless Customer Services Department. I am absolutely revolted and disgusted with ASDA. In essence, they have STOLEN money from me. I have been charged for items that I had not received, and now they just stubbornly ignore it.
I urge other consumers to exercise extreme caution when online shopping at ASDA, and be certain to check the paperwork against what is taken out of your bank account afterwards. Personally, I will never shop at ASDA again, and I actively encourage people not to shop online at ASDA either.