Kenneth W.

I reviewed a very unsatisfactory experience relating to an apartment I booked in Barcelona on their site. The reviews are split into "like" and "not like" sections. To be fair I put in the positives but in the negatives I said I would not recommend because the negatives were so bad. Imagine my horror to see my positive comments highlighted is a misleading way, exactly the way that led me to book this place. Very misleading site
They take no responsibility for any problems you encounter. I would not use their site again
My booking number was *******. I have had correspondence with you your customer service who have given me the blurb about only being a booking agency etc and passed on my complaint to the property who have responded in such a way as to not answer any of the complaint, the main one was that we were kept waiting on the pavement for 2 hours with our luggage after check-in time and had to get the police to help get us in. Perhaps you could check with the couple from Canada who were waiting on the pavement with us after a 16 hour flight from Canada. The e-mail from your customer service saying they were glad to see they had resolved my complaint was both intensely irritating and insulting. To see even now my positive comments highlighted on your site as a recommendation is infuriating, especially as I specifically say I would not recommend this property despite some good points. Anyone who is interested in the details may look at my review of the Izaka Apartment, Barcelona