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3 Reviews by Kenneth

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AT&T

AT&T

4/5/19

I signed up to combine my wireless bill with my Directv bill around March 2016. The reason I combined my bill was because of the $10 off my bill each month promotion. When I called to combine the bills, I asked how long the promotion would last and I was told I would receive the $10 off as long as I maintain both service. Well this past January the $10 disappear from my bill. I call customer service and explain that my bill had change. The customer service representative issued me a $10 credit and he made me think it was fixed. When I got my February bill the $10 combine bill discount still was not on my bill. So I called customer service. The first call I was on hold for at least an half an hour before I talked to someone. When I finally talked to someone I explained what was going on. I had to be put on hold few times. After 56 minutes, I was disconnected. So I called back. After another 20 minutes or more on hold, I finally got to talk to someone. I explained that I got disconnected and had to go through explaining why I called to begin with. After 39 minutes into the call I was disconnected. America's most reliable network at it's best! Totally flustered and frustrated, I called a third time. This time I got a recorded message that said 'my approximate wait time was 1 minute'. Wrong!!! It was another 20 minutes or more. When I finally got to talk to someone, I told them I wanted to talk to a supervisor. After being on the phone for 25 minutes, I got a call from a number I didn't recognize. The AT&T Protect app said the call was from a telemarketer. I ignored it the first time. But I got a another call a minute later. I was on hold with the customer service representative, so I answered the incoming call. It was an AT&T supervisor calling me back from one of my previous calls. I told him I was on hold with a customer service representative and ask if he could hold so I could end my call with her. So I ended the call with the call with the customer rep and continued my discussion with the supervisor.
Here is a summary of what I was told over all the calls I had made. First, I was told that because I enrolled in April of 2018, the offer was only good for 12 months. Well that was wrong in two ways. First, I enrolled in or around March of 2016. Fortunately for me, I still get paper statement, so I had proof. Second, If I did enroll in April of 2018 and had 12 months then I should still be getting the discount through April of 2019. After I got them to admit that I did sign up in 2016, then I was told it was a 24 month promotion. Once again that had to be wrong, because then the $10 discount should have ended in March 2018. After all of that I was not able to get the $10 combine bill reinstated. I did get another $10 credit.
There is really no reason to keep my bills combined anymore. I'm just afraid that I might create another nightmare if I try to uncombined them. I'm posting this in hopes of seeing if anyone else has had a similar problem with combine billing or maybe give others a warning if they are looking to combine their bill.
After hearing from someone from AT&T, this issue has never been resolved. No one knows why this happened. There is speculation that the offer wasn't the correct offer that I applied for. I mention that I had moved and wondered if that had caused me to lose the offer but I haven't been giving an answer to that either. It is really amazing that AT&T, as big as it is, can't solve a simple billing issue. If the offer had expired, then I should have been given that answer. If the offer didn't expire and the problem was a glitch, then it should have been as simple as reinstating the $10 a month credit. The last I heard anything was April 9.

Chewy.com

Chewy.com

4/4/19

I have a medication setup with Chewy for Autoship. Recently, I got an email on a Sunday that this medication was going to Autoship in a few days. I adjusted the Autoship date by adding one more day. The Autoship order was set to process on a Wednesday and estimated to ship on Thursday. On Thursday night at 11:53 pm I received an email informing me that the item is temporarily unavailable. I didn't see the email till the next morning. As soon as I saw the email, I called Chewy and inquired about the item. They didn't know when the item would be in stock but offered me free shipping when it became available. My problem is that I assumed that Autoship was a tool that I rely on to get what I needed when I needed it. My question for Chewy is why did I have to wait 5 days to find out that my cat's medication was out of stock? Why didn't I receive an email on the Sunday before letting me know that the item that I had on AutoShip was out of stock. I had to scrabble at the last minute to find another source for this prescription. It is one thing to be out stock in pet food but it is another to be out of stock in a medication and not give customers proper notice. Fortunately, my vet found it from one of their sources and I was able to find it from another source online, who happen to be cheaper that Chewy's Autoship price. Chewy lost my business on that screw-up.

MyCokeRewards

MyCokeRewards

12/27/18

I have been doing Coke Rewards since almost the begin and it seems to get worse each year. The last 2 years I have given most points to charity but wonder If it is really getting to the charity. I have supposedly won prizes but never receive them. Contacting them is hit and miss.
Coke has recently been pushing the app but it has more bugs than previous releases. Then I have discovered that not all contest are open to all Rewards members. How do they choose what members are eligible for certain contest.

Kenneth Has Earned 18 Votes

Kenneth O.'s review of MyCokeRewards earned 15 Very Helpful votes
Kenneth O.'s review of AT&T earned a Very Helpful vote
Kenneth O.'s review of Chewy.com earned 2 Very Helpful votes

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