I needed help from comGateway to have a package returned to the Supplier. I was 12,000 miles away so all correspondence was done on email and between normal hours. Time was running out to get the package returned in order to get a full refund. The help and support I got from Lores was incredible. I also found their online portal was easy to use and navigate through. All this has contributed to a successful outcome. Thank you Lores and comGateway.