Google Travel directed me to "LastMinuteTravel ". It is incompetent at best and likely a scam operation. When travel plans changed I cancelled a reservation within the allowed window and made one in a different location. My card was charged for both, not refunded for the cancellation. When I arrived at the second hotel (at midnight in an ice storm no less) they informed me that my card was declined although the charge already appeared on my statement. I was lucky that I could still get a room by paying the hotel directly. I have of course disputed both charges with the credit card company. After disputing the cancellation they did refund that, I'm still waiting for resolution of the screwed up reservation. Reading reviews for LastMinuteTravel I see this is a common occurrence.
I have contacted Google encouraging them to end their affiliation with LastMinuteTravel immediately and issue an apology to customers who trusted the Google reputation.