This site just wants your money, folks. If anything is wrong with your order (for example, if the seller never shipped it, the item never arrived), DHGATE WILL JUST TAKE YOUR PAYMENT AND LEAVE YOU IN CUSTOMER SERVICE HELL. Excuse my language, but I have been in the same loop for 20+ days. Customer service is the most unhelpful thing, and the site itself is barely navigable if you want to navigate your disputes and submit evidence. They keep telling me "submit evidence" and I've already submitted 6+ screenshots of the seller's disappearing storefront (the seller abandoned ship and disappeared, probably because they know they are a SCAM), my order never being delivered, and all other evidence. BUT DHGATE IS ONLY INTERESTED IN KEEPING YOUR MONEY, NOT REFUNDING IT, EVEN IF YOU NEVER GOT YOUR ORDER. Scam site. STAY AWAY!