Kendra L.

I used to be a seller and loved it because it was the cheapest alternative to your own custom store. I sold for almost a year without problems. Early this year they made a bunch of changes including marketplace commissions and adding Stripe. After that they had so many glitches and site outages. People were contacting me saying they couldn't check out, I couldn't get in to see orders and the last straw was when someone was charged 7 times for a single order because the site was malfunctioning and not showing that the order was processed on her end so she kept hitting the submit button. There were so many outages that I had to think how many people were not buying because of problems!
They have a marketplace but honestly it is a joke. I searched the marketplace for my product (keyword used, words in title and description) and it didn't show up until page 6. My product is not common, so it is not like other items were pushing me back to page 6, it was 5 pages of completely irrelevant products, then on page 6 items with the keyword you searched.
If you want to be a seller and have customers come to you, you would need to use a marketplace that actually pulls the words you are searching like Amazon, Etsy and Ebay. I tried my keywords on those and they were all up on the first page. So I am not sure why you would pay 10% commission on a marketplace that sucks if you can use Ebay for 10% or Etsy for 3.5%.
If you drive your own traffic to the site and do not rely on the marketplace it is a very cost effective option, as long as you don't mind frequent bugs. (there are less than 10 people running this huge platform so they have lots of problems without a lot of help)