Kendra G.

Overall, I like this site. Delivery is pretty fast, & customer service is nice. The only negative thing I would say is that sometimes things are not in stock that I want. I guess it's a pretty popular site, so I kind of understand, but it can be annoying. Some sites don't answer emails, but they usually do. The company seems to be dependable.

I told myself I would never order from them again after some issues in the past. Well... it went pretty smoothly when I ordered a couple months ago, so I thought maybe they had changed. This time around, it's been 4 business days, & I still haven't even received a shipping confirmation. If they don't have the products on hand, I wish they would say that on the site, or at least let me know thru email. Now, I prob won't get the items in time & may not find them in a store near me...& yes, I'm panicking! I've used sites like elevate styles, wigtypes, Sam's beauty, etc. & I always get my order in 2-3 days. Maybe ebonyline is like some sites that will actually get rude on the phone & say "we have 3-8 business days"... meaning they will actually put it in the mail during that window of time (closer to 8 days than 3, lol). I won't be ordering anything online for a while. I'm just tired of the hassel.