Kendra C.

My husband and I are currently on hour two of standing at the passenger pick up in NYC waiting for our shuttle to pick us up. We booked a round shuttle trip through Expedia and have a confirmation code and a receipt of payment and are still currently waiting at the airport for our shuttle. After 3 different phone calls and waiting on hold for over an hour all they could do was say to call the shuttle company (super shuttle) and figure it out with them. After another 30 minute hold and short conversation they told us it would be another hour wait. All of this to say; save yourselves time and frustration and DO NOT BOOK SHUTTLE SERVICES THROUGH EXPEDIA OR SUPER SHUTTLE.