Kendall S.

I exclusively order my pet's flea meds from Canada Pet Care. It's so easy to order, has the absolute best prices and always with additional ways to save and I know my pets are receiving the best flea medication available. I will continue ordering from Canada Pet Care literally for the rest of my pet having life.

I signed up 1/1/2019 and $10 was taken from my account. I checked my app every day excited to see what would be in my bag, but nothing changed and it kept telling me to check back 1/2/2019. Fast forward to today, 1/8/2019, and it's now saying that I will not receive a January bag because either my payment could not be processed, my account is on pause, I'm on an every-other-month plan or I signed up after bags were assembled. I checked my account and it is not on pause and it was, in fact, a monthly subscription. I checked my bank account and the $10 was taken. According to FAQ's glam bags are made in the middle of the month, so I didn't miss the bag assembly date. It's still unknown to me why I'm not receiving the bag I paid for. I've emailed Ipsy regarding this (their only form of communication, btw), but based on other people's experiences on here I'm not sure when or if I will be hearing back. I originally emailed intending to get my bag, now I'm contacting them intending on getting a refund for the $10 they took without providing their services. It just sucks because I've been wanting to sign up for some kind of make up box for years, and finally this year, after rarely treating myself to stuff like this, I decided to take the plunge on ipsy and they screwed me over the very first month. I certainly will not recommend this service to any of my friends and am extremely disappointed that this is my first and only experience with a subscription box. Needless to say, I won't be making this mistake again.