Ken B.

The glasses came after 9 working days. I was advised to wait 3-5 working days but I can handle that. Here's the hmmm bit... As soon as I placed the order I received an email with the following...

"We have received an update from our laboratory informing us that we have received your order for a pair of rimless glasses for distance use.

As you have selected standard lenses our laboratory has suggested you to upgrade the lenses to polycarbonate (unbreakable) lens.

These lenses are recommended for rimless glasses and come with a year's replacement warranty however there is an additional charge of £25.00 to upgrade the lenses as advertised on our website.

As an exception our laboratory has offered a discount and have advised that we can upgrade the lenses to polycarbonate at a minimum cost of £20.00 for the prescription updated online.

We request you to please reply to this email with an authorization to upgrade the lenses so that we can send you an invoice for the additional charge and process your order with polycarbonate lenses".

My god, the trouble I had to say NO! I pointed out the laboratory must have been very lack that Saturday, to read and send my order back so quick. Sounds like a bit of hard sell to me.

They did phone me and say - no problem, I can have the ones I ordered (then into soft sell) - they were just trying to help!

Stick to your guns!

The Glasses are okay, they are what I expected, and are of a quality I imagined considering the price I paid.

Delivery was advised by text and email and glasses delivered on time.