Kelty T.

I've ordered from ASOS a few times, but recently I was sent a wrong item. I was a bit disappointed because I was excited to wear the dress I ordered, and I received a totally hideous one instead. I couldn't even re-purchase the dress I wanted because it was sold out. Having to return the dress had a couple of conflicting instructions, but I managed to send it back okay. I had to pay for shipping to return it, but since it was a wrong item they refunded me after I sent my proof of postage receipt. Overall they're a good company, just a little disappointed by this experience... the whole return process took quite a bit of time and was very stressful for me

The makeup itself is fine, customer service needs some serious work. The first time I ordered from BH, everything went fine. However, recently I purchased 2 bottles of foundation. When my package came in the mail, only 1 out of my 2 bottles of foundation was inside... I was upset because the shipping cost me more than 1 bottle of foundation, so the reason why I had ordered 2 was to make the shipping worth the money. I contacted customer service, they offered me the choice of a REFUND or GIFT CARD. I was disappointed that they didn't think sending me another bottle was an option, but I chose the refund nonetheless. I had paid $6.65 per bottle of foundation, and I was only refunded $5.32! I don't know what's going on with BH Cosmetics but they've lost a lot of my trust as a company...