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Kelso B.

  • 1 Review
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Reference

Member since March 2019

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1 Review by Kelso

Absolutely atrocious service. We have tried to cancel unauthorized payments and they will not call. They claim an 'investigation' must be done before we can cancel and it will take 12 weeks to perform a cancellation investigation. Aside from the fact that I spent 44 minutes on hold to reach an incompetent agent who gave me the run around (Employee # 7006521) really pisses me off. They don't answer the phone when you call the toll free number and they are essentially a complete scam.
YellowPages F. – YellowPages.ca Rep
Hi Kelso, thank you for taking the time to leave us a review.
We are proud to help Canadian small and medium businesses grow with a wide variety of marketing solutions. We would like to apologize for the longer than usual wait times on our customer service line. Our contractual terms are for a 12-month period (or a 6-month period for certain products). Customers are able to cancel their contract with Yellow Pages by providing notice 3 months before the expiry of the term. If not, contracts automatically renew, as mentioned in our terms and conditions. We invite you to contact us at 1-844-875-4290 to discuss this further. Thank you.

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Kelso B.'s review of YellowPages.ca earned 5 Very Helpful votes

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