Kelsey M.

I booked a British Airways flight from Texas to London with
The flight costing $1,059 + flight insurance $68.87 for April 17,2018.
Unfortunately, unforeseen events occurred and I was not able to make my
Trip to London. I called months before my flight date and the only
Option that was offered to me was to put my flight credit on hold until
Nov 19th 2018. The flight was non refundable or transferable. The only
Fees they mentioned were the re-booking fees of $275 + $30. The agent
Told me that as long as I use my credit before Nov 19th, 2018 there will
Be no problem re-booking the flights. Firstly, Priceline's customer
Service is subpar. Every agent I spoke to was rude, short tempered, and
Uninformed. I was not informed that my my flight insurance from the
Original flight was non-transferable so $68.87 was stolen from me right
Off the bat. Skip ahead a few months to June of 2018... I called
Priceline to use my flight credit and book new flights. I was shocked at
How I was treated and mislead. The website at the time of re-booking
Listed flights From Texas to London to cost around $1,200. When I spoke
To a Priceline agent to book the flight she told me it would be $5,000+
For the same exact flight. I asked her why they did not honor the
Current price listed on their own website and she told me that the
Prices on the website are 'discounted rates' and can only be used when
Buying a flight for the first time. Since I was using a credit I had
With the company I was not authorized to the 'discounted rate'!... The
Agent went on to blame British Airways for the price hike and told me it
Was not Priceline's fault. I asked her if the price would drop in the
Near future or if this is the normal rate of $5,000? She told me that
This is the rate she usually sees when re-booking flights... I then
Called British Airways and asked them their rate on the same exact
Flight and they quoted me around $1,200... The agent at British Airways
Told me that they do not hike up the price. This lead me to understand
That Priceline is a shady company that I will never use again. When I
Placed my flight on hold I should of been informed that all flights are
Inflated 4-5x over the original rate paid. I do not understand how this
Is legal?!?!? I could not afford to pay the $5,000 total amount to
Rebook my flight. It would of been totally pointless because I could of
Purchased a brand new flights at a fraction of the cost.

In Conclusion, I was not able to take my trip to London because of the 5x
Price hike on the ticket price and Priceline has stolen $1,128.43 from
Me. If I could rate the company a negative 4 stars I would in a
Heartbeat. This is the first time I have ever written a negative review
About any company. Please learn from my experience and never use any of
Priceline's services.