I tried to purchase a groupon for massage as a gift. The first time, the processing screen stayed on my computer for TWO HOURS. After 2 hours, I tried to refresh, still processing. Never received a confirmation email so I later retried the purchase, got the confirmation email right away. Of course, a few days later I notice 2 charges on my account. I emailed explaining their website FROZE and I never got an email for the first one, so I went ahead to purchase again, and that I only ordered ONE. Their email: "We are sorry you regret your purchase, but we cannot refund your purchase". I even called to explain and they pretty much said "yea sorry you ordered it".
If this happens to you, call your credit card company to refund it.
Horrible company!
Also, the small businesses that use Groupon to promote their business? You know they profit absolutely nothing!? Groupon takes the majority.