kelly w.

PLEASE DO READ: I just recently made a purchase to AdoreMe on the 8th of January, 2017; my payment went thru on the 9th--- over $100.00 in merchandise which I was very excited to make my purchase because I did not read any reviews yet until after the fact.
On the website, it says orders are received and processed within two to three days... now mine had been processing for about six days before I sent the the first e-mail to customer support... to which I only got an automated response. For the last three days I've sent e-mails and had not heard back even an automated reply this time so I called customer support to see what was going on.
After calling twice I finally got through to which the woman said she didn't know why my order was still just processing or why no one had responded to my e-mails and she would look into the matter and e-mail me back. Now I had gotten a prompt e-mail back from her explaining that she still did not know why my order was only still processing but that she would let me know when it did go through to be shipped... now I sent her an e-mail back as quickly as she responded asking that they just cancel my order and refund my money because I was not happy with the process and didn't even want the product anymore... no e-mail back... I e-mail again... nothing...
So I call up again and get through right away to another woman who told me that "unfortunately at this time, there is no way to refund my purchase even though my order has not yet shipped and there is nothing that I or she can do about it." So they took my money right away and even though my order has not yet been processed or shipped, I cannot cancel my order even though it has been over a week and nothing has happened aside from them taking my money. I'm even afraid to cancel my account because god forbid I need to return the merchandise and they will probably give me just as hard a time anyways. She gave me a $10 voucher towards my next purchase which I would love to have told her to stick it you know where but I know there really isn't anything they can do about it and I'm sure, based on the reviews I've now read, that they get this all day, every day.
So now I am stuck $100.00 out, with no way to get my money back and no merchandise or any idea on when I will or if I will ever see said merchandise... also-- the reviews they share on their website are fake-- there is no where to write your own review and I thumbs downed them all and when I came back to the page they were all back to the same numbers...
NEVER AGAIN-- THIS COMPANY IS NOT GOOD AND HAD I READ THE REVIEWS FIRST I WOULD HAVE NEVER EVEN TRIED... BETTER OFF STICKING WITH VICTORIA'S SECRET i AM SO PISSED OFF AT THE WAY I'VE BEEN TREATED HERE.