My crafting project cannot be completed for me to use the product because my order was incompletely sent.
Though I had ordered black mosquito fabric along with Velcro, fabric glue, and adhesive tape, all items were sent but the mosquito fabric (which was the most important component of my project). I was not forewarned that the fabric was sold out before my order shipped, I simply received an incomplete package.
I had emailed the company as to why I had not received my full order on June 25th. It is now July 14th. I understand that responding to me may take longer due to the pandemic, but 19 days is pushing it. I get the sense that they're ignoring me to save face, which is bad customer service.
If by poor fortune a company finds that they've sold out of a product, the customer needs to know. And if a customer makes a complaints, it is poor customer service to ignore them.
(I have put two stars because they did not charge me for the item they did not ship. But I will not be buying from them again. They are unreliable.)