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Kelly T.

Contributor Level

Total Points
82

1 Review by Kelly

  • Lyft

8/22/17

I recently signed up to drive for lyft, I rented a car from their express offer which allows me to rent a car from Hertz on a weekly basis. What we had originally agreed to was I would drive from Friday the 18th, to Friday the 25th, and if I made X amount of rides I wouldn't be charged a rental fee. They changed their policy so all drivers have to make the rides from Monday to Monday. Because I did not drive that week, it was impossible for me to make the 75 rides from Friday to Sunday and they are now attempting to charge my bank card 89.17 for the prorated week. I have tried multiple times to contact them about this and they will not reply back as all communications are done through email.

Further more, I went to pick someone up at the airport and was fined 200$ for not having a LYFT sticker on my vehicle. I also contacted them about this as they expected me to drive without the sticker which they said they were mailing that I never received. I have told them to pick their vehicle up in many emails which I am more than happy to provide.

I have about 50$ in earnings that I was supposed to receive today which it appears I am not getting.
They will not contact nor help resolve these issues with me at all, not to mention the stress of the entire communication being handled via email. Which I feel is a disservice to the drivers as it allows them to blow off whom they choose.

It is impossible for anyone to make 74 rides over a weekend as I did not feel comfortable driving without the LYFT sticker. On Monday I decided to start driving without the sticker against my better judgment as I now have a 200$ fine from the airport I cannot afford to pay. Especially with all the charges they are trying to get me to pay.

I was not aware of the airport policy for ride share drivers as none of the videos they have give any real information about airport policy in terms of where to park and how to get there.

These are unfair practices that take advantage of people who are self motivated and desire to be their own boss in charge of their own schedule. I feel taken for granted, used, and railroaded as this is very deceitful what they are doing.
The reps that followed up with me said if I didnt pay the 89.17, they would repo my vehicle and charge me for it. That is extortion, forcing me to pay a charge I never agreed to.

Kelly Has Earned 2 Votes

Kelly T.'s review of Lyft earned 2 Very Helpful votes

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