kelly s.

I had a question about a restaurant gift card that I was unable to use. I was disappointed because I only went to the restaurant because of the gift card. The waitress said it had been listed as lost and we couldn't use it. I contacted Raise following the visit and explained I bought a gift card that was void. I was told I missed the 100 day guarantee by three days. I said there was a disconnect between "never expires," which my order said and the guarantee. The first response explained I was out of the guarantee window but they would further review the situation. I was later sent a note that I would receive a refund (I bought a $50 gift certificate for a few bucks off). Had I not received a refund, I would not use the site again because a loss of $46 or $47 bucks would be a total waste as the whole idea is to save a few bucks here and there. My question of what does "not expire" mean was not answered until I sent another note asking for an explanation. So, would have expected a response without having to inquire again but ultumately got one. A strong note of caution, don't buy a gift card - even when it says it does not expire - unless you are going to use it within the 100 day guarantee window.