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Kelly R.

Contributor Level

Total Points
82

1 Review by Kelly

  • Lulus

5/10/19

2 dresses looked way better in the pics, sizes are larger than standard,
So unflattering
Had to pay $130 duty to come in to Canada,
4 outfits fit fine. Customer service refunded shipping and accepted return. Happy with the result in the end.

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Tiffany S. – Lulus Rep

Hi Kelly,

Thank you for taking the time to share your review! I'm sorry to hear that the sizing of the dresses wasn't as expected. We want to assist with this however we can, so a member of our team has reached out to you via email. We have refunded your original shipping fee to help cover the cost of return shipping, if you would like to send the items back to us.

In regards to duties and taxes, we're so sorry if these exceeded the expected cost. These customs fees are applied by the Canadian government when items are imported. For this reason, Lulus has no way to predict or control the cost of duties and taxes. If you do make a return, the CBSA may be able to refund you for these customs fees. We've sent you the form to do so via email.

I hope that this helps! If there is anything further that we can assist you with please don't hesitate to let us know. We really value you as a customer, and we're eager to regain your trust in Lulus as a company.

Enjoy the rest of your day! XOXO

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