Kelly R.

I purchased a Mid 2012 A1278 MacBook Pro 13.3inch Core i5 with 8GB from these guys on December 3,2018. I was super excited when I got an email telling me that it shipped on December 4,2018.

I fervently checked tracking everyday as it required a signature for delivery, and on December 7, when it still only showed a label had been created I decided to reach out to DHL, who told me they couldn't help me, I needed to contact the vendor, of which I did. I had to send an email, and when I did, I got a response from Inna Iskakova at their customer service, telling me they had made an error on their website and that it was only 4GB and it had not shipped yet and they could cancel the order. I was a bit perplexed at this point because they don't charge until it is shipped and I had been charged. I asked why they had charged me if it hadn't shipped and if they were aware there was an issue, why was it that I was the one making contact instead of them, those questions were never answered. They eventually said they would offer me a $15.00 refund which I never saw and I did not get my product until December 14,2018. I wasn't terribly upset about the amount of RAM as I had already ordered 16GB to slap into it, but it frustrates me to no end that they knew there was a problem, had not shipped my product, and had yet charged my card as if they had shipped it and even sent me a shipping notice. In my opinion a very unprofessional company that should tell people they are selling B and C rank refurbished product. Bent cases are by no way something Apple would approve of in a refurbished product.

ITech was swifter in responding to this review than they were to my original issue. I have uploaded a message from Mike D. Whom says his/her name is Sarah and to contact them. They seem to not be even able to say their name correctly as well.