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I ordered a women's medium swimsuit, when it finally came it was more appropriate for a child's medium. I sent an email to find out how to return it to be informed that I would have to pay for the return shipping to China. They then stated that getting a coupon code would be better for me and so I agreed. Almost everything that I tried to purchase, I was told that I could not use the code for. The one item it worked for, it actually increased the cost of the item. I expressed my concern on their site again and after several days, was given the response on how to use the code. I then responded that my question did not pertain to HOW to use the code, but in question of its monetary value as it did little. After several days I received a response again telling me what my coupon code was and when it expired. An extremely frustrating experience NEVER to be repeated.
Kelly N.'s review of Rosegal earned 2 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear kelly,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service