I ordered a prescription for my dog and one week later it still hadn't arrived, although they deducted the full amount from my checking account. When I contacted customer service, they claimed to have emailed me several times that they were out of stock (their website said in was in stock). They sent the emails to a. Comu account. Don't you think they'd realize their error? Apparently not... nor were they concerned about this obvious mistake. I wished I had read previous reviews of this company before ordering from them!