I am speaking on behalf of my octogenarian parents. They purchased an LG refrigerator 5 years ago from Lowe's (Lowe's is not really part of the issue). About 6 months ago they started having problems with the fridge, called a technician out to have it worked on, they fixed it, it worked for about 2-3 weeks and then stopped working again. They did this 4 times until the 5th time they had an LG repairman come out and say it was not repairable. Still under warranty, my parents attempted to get what might be available to them to help offset the cost of another fridge. They could not find the receipt (which I still believe is around but they keep everything so you can't find anything) so they went to Lowe's. They did have record of them purchasing a fridge but it didn't say the specific info about the fridge. So now LG is trying everything they can to not pay anything. Interestingly, another department sent $200 to offset the cost of the food they lost. But you wouldn't believe the absolute run around that LG has given my poor 84 year old mother. Via text message, they said she had to have a sticker off the fridge that showed that it was torn in half. This was after texting back and forth for some time. This was three weeks after they had to get another fridge and of course, the people that installed the new fridge took the old fridge away. Then they said that because it wasn't specific on the receipt that they couldn't do anything. Now today, (Jan 2,2023) they are saying that they can't give them any money because they didn't respond to their calls. TO THEIR CALLS? REALLY? You mean, the calls where when you answer, nobody is there? If you purchase an LG appliance, rest assured that if you have issues with it that will require you to use the warranty that you will get the run around. I can't believe that LG would treat their customers like trash like this. Rest assured that they did NOT purchase another LG appliance and I will not purchase anything LG for the home that I am building.
Dear Valued Customer:
Thank you for taking the time to write your review! We apologize to hear about your experience. A customer service agent will reach out to you directly so we can further address your concerns.
Sincerely,