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Kelly M.

1
Level 1 Contributor
Brooks, GA

Contributor Level

Total Points
338

4 Reviews by Kelly

LG
  • LG

1/2/23

I am speaking on behalf of my octogenarian parents. They purchased an LG refrigerator 5 years ago from Lowe's (Lowe's is not really part of the issue). About 6 months ago they started having problems with the fridge, called a technician out to have it worked on, they fixed it, it worked for about 2-3 weeks and then stopped working again. They did this 4 times until the 5th time they had an LG repairman come out and say it was not repairable. Still under warranty, my parents attempted to get what might be available to them to help offset the cost of another fridge. They could not find the receipt (which I still believe is around but they keep everything so you can't find anything) so they went to Lowe's. They did have record of them purchasing a fridge but it didn't say the specific info about the fridge. So now LG is trying everything they can to not pay anything. Interestingly, another department sent $200 to offset the cost of the food they lost. But you wouldn't believe the absolute run around that LG has given my poor 84 year old mother. Via text message, they said she had to have a sticker off the fridge that showed that it was torn in half. This was after texting back and forth for some time. This was three weeks after they had to get another fridge and of course, the people that installed the new fridge took the old fridge away. Then they said that because it wasn't specific on the receipt that they couldn't do anything. Now today, (Jan 2,2023) they are saying that they can't give them any money because they didn't respond to their calls. TO THEIR CALLS? REALLY? You mean, the calls where when you answer, nobody is there? If you purchase an LG appliance, rest assured that if you have issues with it that will require you to use the warranty that you will get the run around. I can't believe that LG would treat their customers like trash like this. Rest assured that they did NOT purchase another LG appliance and I will not purchase anything LG for the home that I am building.

Products used:
Kitchen Aid makes really good appliances!

Service
Value
Shipping
Returns
Quality
  • Comcast

3/5/18

I have had Comcast for years. Like over a decade. When they went to paperless billing I was not happy because really, who looks at their bill online? I dont and that is my fault. I admit that right there. However Comcast has some pretty shady business practices. Apparently in years past they gave me
A new modem. I dont know when because the history of my billing only goes back two years. Anyway they never received the old modem (I feel confident that I sent it in but frankly dont remember). I have been charged an EXTRA $10-$11 per month for YEARS for this old modem. Now the thing only costs $100 if I were to go buy it at Best Buy so I have more than paid for it. I cant give them something I dont have and yet here they are still charging me for it. I am so glad that I have a choice now and use Nulink for my internet.

  • EZContacts

12/13/17

I understand that I have and unusual prescription. However when I order the contacts and it says that they are in stock, that makes me excited. I ordered them on 11/21 and the site said that they will be shipped in 3-5 business days. GREAT! YAY! The status on my order says it has been shipped. It is 12/11 and still no contacts. I call and they say that it will be 2 MONTHS because they have to be MADE for my prescription. However she also said that it would be 2 months from 12/5. REALLY? There was NOTHING that said - hey if you need these soon, too bad because it is going to be a while. I asked for a refund. We shall see if that happens. My biggest complaint is that they didn't have the courtesy to let me know it was going to be more than 2 months before I would see the contacts. The customer service representative hung up on me. Also - when I called there were 39 people waiting to talk to the Customer Service people. That should be a red flag right there.

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EZ C. – EZContacts Rep

Dear Valued Customer:

Thank you for taking the time to write your review! We apologize to hear about your experience. A customer service agent will reach out to you directly so we can further address your concerns.

Sincerely,

  • Zulily

10/25/16

I have purchased over a thousand $ worth of clothing from Zulily. Yes there have been a few problems here and there, but nothing like what you all are describing. They don't deny that sometimes it may be a few weeks before you get your item. Some items are in their 'ready to ship' section so if impatient people want to order, look there. When I have had problems with the order, they have told me to donate it, or send it back. They credit my account and generally give me a $10 store credit. The clothes fit the way that they say they will fit, and they are really cute. A little more than a year ago, my closet was boring and I discovered Zulily. I started getting more interesting clothing from them, and I started feeling better about how I look. As a result, I decided to change my diet (I went Paleo) and have lost a lot of weight. Now I need new clothes! Ha! But really, I credit this to Zulily, for their cute clothing, making me want to look better... it had a snowball effect on my life. Thanks for reading.

Kelly Has Earned 18 Votes

Kelly M.'s review of Zulily earned 16 Very Helpful votes

Kelly M.'s review of Comcast earned 2 Very Helpful votes

Kelly hasn’t received any thanks yous.

Kelly Has 3 Fans

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