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I ordered a beautiful Burberry scarf for a Christmas gift. The package arrived with an EMPTY Burberry box! Farfetch said they needed to do an investigation. After a month and a half they determined they were NOT responsible! Super confused as who would be responsible if not the retailer. I am now out a lot of money AND the scarf I ordered.
Kelly K.'s review of Farfetch earned 4 Very Helpful votes
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Dear Kelly,
Thank you very much for taking the time to provide us with your feedback. We are so disappointed to hear that your order was not correctly delivered to you and we're so sorry for any inconvenience.
After reviewing our records we see that this case was resolved by our Customer Service team but if you need any more help you may contact us directly at customeroutreach@farfetch.com. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch