Kelly H.

As it's impossible to leave zero stars, I'll allow one for getting my money in the end.
I sent a brand new, straight out of the box iPhone 7,128g and was offered £180. It was sent, wrapped in enough bubble wrap to ensure an egg would have arrived safety via registered post (an extra cost advised by the company) to be told that the phone had significant ware and the price would now be £140. Nonsense but ok for the hassle I'll accept that.
Fast forward the promised 5 day turnaround. No money. Promised Thursday after a phone call, nothing, promised Friday after another phone call, nothing. Promised Monday... you get the picture.
By Tuesday I was furious. And reading the reviews it would seem the call handlers are very experienced in how to deal with angry customers. They're always very sorry, very apologetic, thank you sweetly for having so much patience and inform you that their boss is out of office/sick/day off and the payments are dealt with an internal department which simply cannot be accessed.
Avoid this company like the plague. It's cost a fortune to chase them and it's really not been worth the stress. I'd have given the phone away had I known.