I HAVE BEEN THROUGH THE SAME THINGS AS MOST OF THE REVIEWERS HAVE WITH THIS COMPANY. ALTHOUGH THEY DID MAKE GOOD ON THE FIRST PROBLEM AND GIVE ME MY MERCHANDISE AND A 25.00 GIFT CERT. I ALSO HAD A SUCCESSFUL 2ND ORDER WITH THE GIFT CERT. NOW I HAVE BEEN WAITING 3 MONTHS FOR A TAPESTRY AND HAVE HEARD NOTHING BACK FROM THEM. THESE PEOPLE ARE IN WAY OVER THEIR HEADS TO MAKE THIS A REPUTIBLE COMPANY. IT BASICALLY SUCKS AND I WILL NEVER ORDER FROM THEM AGAIN! I HAD TO GO THRU MY BANK LAST TIME FOR ANY ACTION AND IT LOOKS LIKE THATS THE ONLY WAY FOR THIS TIME!