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Kelly G.

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Experience: Clothing & Fashion, Sports

Member since February 2020

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1 Review by Kelly

Businesses owe a certain level of care to their customers, and I received absolutely no respect from Fanatics Customer Service. I called on February 18th, 2020 because I never received a package that was shipped on December 31st, 2019. When I called, the customer service person blamed the the postal service for unsuccessfully delivering the package, even though I was given no tracking or shipping information about this during the 2 months that I was waiting for the package. The woman even told me to "calm down" when I simply said how messed up it was that they were not only unapologetic but also not taking accountability for never giving me a package I had paid for. She said that I could get it refunded and didn't even offer an apology or a discount on behalf of all the frustration I had to deal with going through this process. Don't bother wasting your money here.
Chastity S. – Fanatics Rep
We apologize for any inconvenience regarding your order. Your package was returned to us as undeliverable to the address entered when the order was placed. The apartment/unit number was missing so the carrier had to return the package to us. When this happens it is our policy to issue a full and complete refund for the order when the package is received back in our warehouse. Especially when the original item is no longer available. We sent your Shipping Confirmation to the email address that was used to place the order. They sometimes have a tendency to be delivered to the junk folder. I am sorry about that. For the inconvenience you experienced, I have sent you a discount code via email. Please be sure to check your junk folder for that as well. Sincerely, Karmen

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