I wore the pair of heels I purchased once! & the grip on the bottom of the heel broke. I was told by a customer service rep to take a picture of them & send it to the email address, all for me to receive a auto-response stating that any item worn will be sent back to sender & won't be refunded. Not to mention the heels were on sale but once the shipping cost was added in it brought the amount to almost the regular price! I will never shop with them again!