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Steer clear of this company. We booked a tour for while we were in Mexico. The day we were supposed to take our tour, which we had been looking forward to, I woke up with a massive migraine. My migraines are debilitating and I'm confined to bedrest when they occur. I'm also told to stay out of extreme heat, and it was over 90 degrees this day.
We called to cancel, and get a refund and were given the run around by representative after representative. When I couldn't handle it anymore due to the pain I was in, I had my husband try to call and the representative he got on the phone laughed at him continuously about my medical condition. They also asked for proof. First of all, I am not going to a doctor in a foreign country especially when I have my own at home, and have no insurance in Mexico – not to mention I don't NEED to go to the doctor when I already know what to do for a migraine. Second, this representative had no right to laugh at my condition and was completely unprofessional.
They refuse to give us a refund since it was less than 24 hours due to "policy" Oh well, a migraine can't be PREDICTED. So this is an exception and they refuse to let us speak to management.
STAY FAR AWAY! Will be pursuing legal action
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Hi Kelly, thanks for your feedback. We're sorry to hear you were unable to take part in your tour and hope you've quickly recovered from the migraines. While we understand that this is something you couldn't have predicted, unfortunately, in this case, the cancellation policy stands as there needs to be some policies in place in order to protect our local partners as well as our customers. If you'd like to provide any additional feedback, please feel free to reach out to us via www.getyourguide.com/contact. Thanks!