Kellye G.

Please be weary of using ClassPass. I literally had two weekends in a row where I signed for a class that didn't happen and they never bothered to tell me. The first time I caught it before I left my house. The second time I didn't and was literally standing outside a dark, closed studio confused. When I contacted Classpass, they refunded my credits but since I had canceled my membership, I was told I had to use the credits by the next day, which I can't do as someone with a full time job who travels to another state to work. When I complained further, they blamed their "studio partners" and said they couldn't extend my unused credits for the next month or reimburse. Their solution? Uncancel my membership so the credits carry over. So basically give them MORE money. It looks like they've happily screwed me out of my money but hopefully someone will read this and it can save them from the same thing happening.