Kelly E.

Our experience with Indiefit has been horrible. We needed assistance during the ordering process and Customer Service kept telling us that the issue we had was their area of responsibility. Once the dress arrived it was not what we had expected. We understand you take that risk when you order on line - but we are always assured when on line stores have a return policy. We've been trying to return the dress for a few weeks. We asked for a return authorization number (per their policy) and was then asked why we wanted to return; when told it was not the quality we expected we were asked to send a photo; once the photo was sent we were told that "the dress looks beautiful what is wrong with the dress?"
With SOOOO many other on line store options - I would NEVER recommend this store to anyone. Buying a dress without trying it on is taking a risk. Having a return policy mitigates this risk. Arguing with the customer about returning the dress is unacceptable!