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Wrong order came to my house. Called the same day the order came in and emailed. Received a generic email reply, saying they will send it to production to be sent out again. I then called the next day. Spoke w customer service, which again I was told it was in production to be sent out. I wanted to be transferred to a supervisor. She said she would expedite the order and "Hopfeully" get the order out that night or by latest the next morning. Onto the next day. My order is STILL in production and was told they dont have a date on when it will be sent out. I wanted to be transferred to yet another supervisor. After being on hold for over 40 min, I got disconnected. Now on day 4 and still no order or a status update. I email every day and no response. Worst experience and I do online shopping a lot. I will never use this site again and I will make sure to let people know how awful of an experience it was and still is!
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Kelly D.'s review of Zazzle earned 5 Very Helpful votes
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Hello Kelly,
I am so sorry to hear about your overall experience with us.
I see that a supervisor spoke with you yesterday, and sent a follow up email advising that your order has shipped.
I will also be sending one from myself.
If you have any questions, please feel free to respond to my email.
Thank you,
Terri