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Kelly D.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Pets & Animals, Shopping

Member since October 2014

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1 Review by Kelly

10/27/14
I ordered some rubber tips for patio chair legs and their site said that they were in lots of 40 for almost $7. The local hardware store (which didn't have enough) was selling them for .57 each, so Ozbo's deal seemed really good, so good that I checked it several times and had my husband check it as well...no doubt about it, it was 40 to an order. An eBay site was selling pkgs. of 24 for a little over $7, so Ozbo's price didn't seem unrealistic.
About 10 days later, I received ONE rubber chair tip, NOT 40...that's almost $12 (with shipping) for one .57 cent rubber chair tip!!!! I went back to the listing, so as to confront Ozbo with their mistake and couldn't find it anywhere. I still had my packing slip though, so emailed them, politely informing them of the mistake...no response. Today I called them and was told that nowhere on the listing did it say 40 and when I argued that it had, a back and forth argument of yes it did, "no it didn't" ensued. When I then asked for a prepaid return shipping label, I was denied, even though the packing slip said I could have one if I received the wrong item, which I believe was the case having ordered a pack of 40, not 1.
Today I took a picture of the eBay listing I ordered from, a habit I am instituting on all online orders from here on out.
My reviews give praise where it is due, second chances where there is doubt, and spread the truth when it's merited, good and/or bad. Ozbo.com are CROOKS plain and simple.

Tip for consumers: Take a picture of the listing before you order (for your own peace of mind) but I strongly suggest you don't order from Ozbo.com if you value your money, because I don't think even photo proof would matter to them.

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