Kelly D.

I recently booked a flight on Priceline. After booking the flight, they gave me a coupon code for $50 dollars off any hotel. However, when I try use the coupon while booking a hotel, I find that there's isn't a place where I can enter the coupon code. So, I went to the Help Center, and entered my problem. There was a section about coupons, but it only said to enter the coupon on the checkout page. However, no matter where I looked, there was just no space to enter the coupon code. The next option for me was to start an online chat with a member of Pricline's care team. After connecting to the representative, I asked her about entering a coupon code. Imagine my surprise when she said this, "I am unable to see what specific purchase options are shown to you during the booking process. Its best that you use the information immediately available to you on the website and in the Help Center. Make sure to read the terms for the code. Have a great day!" After sending that, she left the chat just like that. Needless to say, after reading that, I became sort of upset. The checkout page on most hotels are the same, and also, if she was a representative, couldn't she have accessed the page that I was on? Obviously I read the information in the Help Center about coupons, or why would I have started the chat? After that, I basically "threw away" the coupon, and booked my reservations on another site. I mean, why should I help Priceline earn money when they refuse to even take a little time out of their day to help a customer?