I ordered their bra that is supposed to lift and support. I'm not sure who they hired to design these, I'm guessing a 12 yr old, but you cannot obtain lift and support with lace, and yes that's all that crosses in front to"support & lift." I told them it didn't work and I wanted my money back on their defective product. First they asked me to send pictures. I wasn't about to send pics of my breasts so I sent the models pics of their product and explained what was wrong and why it doesn't work. I didn't hear from them for 2 months. I finally got a response after sending additional emails and they said according to their policy they don't do returns. Don't waste your money on this bra or this company!