Kelly C.

I had a large order which was never delivered, but I was charged. I contacted Instacart customer service 4 times via email because the wait time on the phone was over 229 minutes. I called multiple times. One time I waited 55 minutes and then was disconnected. I never received a response, so I disputed the charge with my credit card company. IMMEDIATELY I was contacted via email from Instacart's Security Team suspending my account. I responded with what happened and never heard back. I still can't use the service and my $99 fee was not refunded. Therefore I just averaged $33 per delivery because I only received 3 out of 4 orders. Totally disgusted by this company. Wish I never wasted my money or my time.