I was very happy with cricket until I needed to login to my account to update my new debit card information for autopay. I tried and tried to login with no success. I requested my password, entered my phone number but never received the text from cricket! I tried over and over. I chatted with the automated system which also was no help at all. The next day my service was shut off. I had to call cricket and update my info plus pay an extra $19 to reactivate my service! Cricket should have let me make these updates before my service was cancelled. This is VERY FRUSTRATING! Cricket is no longer the best in my book.