Kelly B.

Booked a property on the lake. Great property, horrible owner (who lived next door). She had 20 people at her house for the weekend and they used the entire lakefront and all the spaces she advertised. Kids were running around everywhere, screaming, playing baseball by our vehicles. I said nothing, just enjoyed what I could of the lake and the area. I got an email to write a review of the property, so I did. I was quite kind, though I felt the need to point out the fact that the only space you get is the front yard, and that the owner and her family basically take up everything else, even though you paid to stay in a lakefront property. I get the owner's review upon my submission of my review and it is HORRIBLE. 2/5 stars. A 1/5 for cleanliness and a 2/5 for communication. I emailed the owner and questioned the review since the cottage was CLEAN (except dog hair- but I paid a $100 cleaning fee) and my communication with her was good. She stated it must have been a computer glitch and that she rated me much better than that. She apologized and blamed the website and promised to call to take care of it the next day. I waited, and nothing came of it. So I contacted her again via email and asked her to please remove my bad traveler review. She did not respond, so I called VRBO. Basically they said there is nothing they can do, and that only that particular owner would be able to see my bad reputation review. (not true, they can see my average which is affected by her poor, false review) I got an email from VRBO stating that per my request, the property review I wrote was removed. (I never requested that!) So I called them again. The customer service is probably the most useless waste of time ever. They told me to re-submit the property review. I let them know I already did, and it was still not showing up online. Forever later the rep comes back on the line to say VRBO rejected my review, but the review team handles that, and they are offline and do not have a phone number. I said, then read my review and let me know what about it made it get rejected. She stated only the review team could do that but they had no info as to why it was rejected. I said what is the criteria for rejecting a review? I was put on hold again, only for her to come back and say they did not have that info. I said, then how does the review team know what to reject? Again, no info. So finally I hung up after vowing to never use VRBO again.