kelly b.

I booked a flight and went to try and change my reservation dates for my first flight...
1. Charged 275 to change the flight plus the fare difference... spent over 1400. 00 for one flight through this company
2. MOST OF ALL when I tried to pay for the change there is no option to change my billing information even though it was a separate transaction!
3. HELP OVER THE PHONE WAS SO TERRIBLE... they cut you off, do not understand what you are trying to tell them and I was on hold for over 45 min and ended up making the changes on my own, which is why they said there is no option to change billing information bc I did it on my own online... Its 2017 almost all companies do transactions online instead of over the phone. When I asked why they couldnt change it over the phone they just said sorry we cant with no explanation. I asked the billing personnel on the phone what exactly they do if they cannot help with my billing question and he just kept repeating the same exact answer like you would read on a FAQs page. I asked to speak with a manage and was FLAT OUT TOLD NO!

I will make sure when anyone I know is trying to book a flight to NOT use the company. I was aware of charges to change a flight but to not even ask for updated billing information on a separate transaction online then. When the only reason I had to use the online portal was because they could not help me over the phone! So what exactly do they get paid to do. VERY UPSET with this transaction with this company and I am sure even leaving my email I will not hear anything back from them

- Kelly
*******@yahoo.com