I ordered expedited service from this company. PA stated it could take 70 business days due to state budget issues. I couldn't wait that long because I needed this for my passport. I emailed customer service and explained my situation - asking if anything else could be done (even though they are very upfront on processing times - so I really wasn't expecting much help - because I thought it was out of their hands). They exchanged multiple emails with me and their last one was - let me see what we can do.
LITERALLY - THE NEXT EVENING (last night) - my official birth certificate was at my door! I could not believe it. This company's customer service and action is truly impressive. I am so grateful they did this for me.
Kelly, thank you for such a nice review! We are here to do anything for our customers, and I thank you for recognizing that.
-Tim Sanner