kells k.

Been a month since I placed my order and still NEVER received it. The online tracking says the order was delivered when I was not home. No calls/notes left - how am I supposed to know how/where the order was left? Attempts to contact Customer Service on six separate times all to no avail. Same thing's been repeated over and over, 'we'll get in touch within 12 days'. I've shopped with many others but this never happened. You, ASOS, have the information you need: contact details, etc. You could've contacted when my order reached and I wasn't home. You could've done better. An absolute terrible experience. Beyond disappointing!