Hi, I had ordered a stroller but my husband didnt know about it and refused delivery at the door, the seller received the stroller back and kept the money, I tried to get ebay to help they said there is no protection of a refusal order, and would not help me, when I tried to leave negative feedback since the seller unlawfully kept the stroller and didnt even offer to have me just pay shipping twice, ebay removed my feedback! So I think they remove negative feedback to increase their positive standings, and this should not be happening.